Refund policy

✅ 30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you're not happy with your device, you have 30 days from the date of purchase to return or exchange it.

🔄 Return & Exchange Conditions

To be eligible for a return or exchange:

  • Condition: The device must be in the same condition as sold, without any new damage.

  • Accessories: All original accessories (chargers, cables, etc.) must be included.

  • Packaging: Return the device in its original packaging, if available.

  • Receipt: A valid proof of purchase (receipt or order confirmation) is required.

🔧 Defective or Malfunctioning Devices

If your device is defective or malfunctions within the 30-day period:

  • Assessment: We'll assess the device to confirm the issue.

  • Resolution: You can choose between a full refund or an exchange for a similar device, subject to availability.

🔒 Security Measures

Before returning a device, please:

  • Data Removal: Erase all personal data and perform a factory reset.

  • Account Removal: Remove any linked accounts (e.g., iCloud, Google).

  • Security Locks: Disable any security locks or passwords.

Devices returned with active security features may delay the return process.

💳 Refund Process

  • Method: Refunds will be issued to the original payment method.

  • Processing Time: Please allow up to 5 business days for the refund to appear in your account.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Devices showing signs of physical or liquid damage not present at the time of sale.

  • Devices with altered software (e.g., jailbroken or rooted).

  • Accessories sold separately (unless defective).

📍 How to Initiate a Return

  • In-Store Purchases: Visit our partner locations with your device and receipt.

  • Online Purchases: Contact our customer service at [insert contact information] to initiate the return process.

Note: While Canadian law doesn't mandate retailers to accept returns unless the product is defective, we offer this return policy to ensure customer satisfaction and trust.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@greattel.ca.